If you work in health and medical care, you’re not only responsible for patient safety but also for handling patient information. You therefore have to be absolutely certain that your patient information is always protected and can only be accessed by the right people. There are strict rules in Sweden and Norway for handling patient information, and needless to say TeleComputing follows all of these guidelines.
Time for the patient is the most important aspect of health and medical care. It goes without saying that the systems and programs you use must always be fully functional and up to date. Downtime and delays can have fatal consequences. You can rest assured that we are always available, every day, 365 days a year. This is particularly important for our customers who provide round-the-clock services.
TeleComputing has been working with IT in the health and medical sector for a long time. We have extensive experience of the challenges in this field, and as a result we have broad knowledge of how IT operations can be streamlined. We also have our own electronic medical record (EMR), Webdoc, which currently contains approximately 1.6 million patient appointments a year and has around 8,200 users, a system that is steadily growing in popularity.
Companies in the health and medical care sector store large quantities of sensitive information, which is why we obviously have a very strong focus on security. To handle the growing number of security threats, it is vital that your IT environment is always updated, which can be difficult if you do not have specialist expertise in this area.
The running and administration of systems that handle patient information is also subject to strict regulatory requirements. This isn’t something that our customers need to worry about because we take care of IT operations, which also makes us responsible for complying with these requirements. Naturally we are open to IT audits, and we comply with all legislation and integrity requirements.
Patient information must always be protected – and that means internally too. We help you to maintain control; your personnel must have access only to the patient information that they need.
Superior support – 24 hours a day, 365 days a year
Several of our customers have round-the-clock services. So it’s absolutely essential that your personnel can always phone us for immediate assistance – whatever the time, day or night. We never turn off our phone, and we are available every day, 365 days a year.
Transferring your IT to TeleComputing gives you access to a large, professional IT department that will look after you and your IT environment, both day and night. We always do our utmost to ensure your users have a stable, modern and smoothly functioning work day.
TeleComputing has extensive experience of health and medical care because many of us have previous experience as nurses, counsellors and medical or biomedical analysts.
We therefore have a solid foundation for truly understanding our customers’ needs and preferences. Our complete electronic medical record (EMR), has been developed by and for the care sector.
There’s no need to change programs or applications when you switch to TeleComputing. We are completely independent of your previous suppliers, which gives you full scope to choose the programs you want.
All of your data is stored safely and can be securely in Sweden and Norway, so there is never a risk of your files, patient information or e-mails being stored outside of the country.
If you transfer your IT to TeleComputing, you can have peace of mind when it’s time for an IT audit. We are open to IT audits by supervisory authorities and we comply with all laws and requirements.
Unlike several of our competitors, TeleComputing has made IT its core business. This is what we have to be the best at.
This means our customers can rest assured that we always prioritise safe and secure IT operations.
TeleComputing is one of Microsoft’s most important service-provider partners and we spend a lot of time working with Microsoft to develop and customise services to suit Nordic businesses and conditions.
Our close partnership with Microsoft means we are amongst the first in the world to launch new Microsoft solutions. Our customers benefit from this by gaining access to the latest and most effective IT solutions on the market.
Hosting Partner of the Year 2014, 2015, 2016 and Best New Hybrid Offering 2016
For the third consecutive year, TeleComputing took home Microsoft’s Hosting Partner of the Year award. The award was made on the basis that we are forward-looking, concentrate on the latest technology and have made important contributions to Microsoft’s cloud initiative. In addition, we received the award for Best New Hybrid Offering 2016, which in practice means we are the best in class for combining local Norwegian cloud services with Microsoft’s global cloud solutions.
The partnership with Microsoft has made it possible for TeleComputing to offer the most modern cloud services platform on the market.
Kjell Tore Espeseth accepts the award for Best New Hybrid Offering 2016 at the Microsoft Cloud and Hosting Summit.
Microsoft Office 365 and Microsoft Azure play key positions in our service provision
Office 365 occupies a natural position within every business or organisation. No other productivity tool is as inclusive or can offer collaborative working to the same degree as the latest office package from Microsoft. This is Office at its best – always up to date and on all of your devices.
However, IT is not always about providing office support alone: most businesses have a range of business-critical applications. Critical solutions deserve secure and optimised technical platforms based on technology from Microsoft and other leading players. For this we can offer, among other things, Microsoft Azure cloud services either from Microsoft’s international data centres or locally from our secure sites in Norway.
If you need a combination of the very latest technology and more traditional solutions using older applications, we can offer this with hybrid services that combine the traditional and tried-and-tested with the market’s latest and most innovative technology.
If you are still not fully convinced that TeleComputing is a good choice for you, imagine the following scenario. One or more of your IT managers fall ill and a problem arises with the programs you use. You are unable to access some important project files and the project management tool isn’t working.
Ask yourself what would happen if a fire broke out where you store your servers? And how would you explain to a customer that a project is going to be delayed due to problems with the IT system?
There’s no need for you to spend a lot of time and money on your IT operations, and neither do you have to worry about maintenance and unforeseen fees. You can focus on your core business and on developing your services further instead. We collaborate with your IT manager and together we make sure that your important business systems are looked after in a secure, efficient way.
“With TeleComputing we can play a role in influencing and adapting the products and services to meet our needs and preferences. They also have a local presence here in Gothenburg.”
Maria Nirvander, central IT administrator at Backa Läkarhus.
Our customers represent a wide cross-section of Nordic business. We currently handle IT operations for, among others, major private health providers, consultancy firms, auditing and legal service providers, companies in the construction, offshore and shipping sectors, property management companies and finance and insurance houses.
We also have many customers in the industrial and wholesale and retail sectors, as well as customers in a range of organisations and associations.
This gives us unique insight into IT operations for different requirements – knowledge that will benefit you in the shape of better and more innovative solutions for secure, efficient and uncomplicated IT operations.
Additionally, you can be assured of a substantial reduction in your IT operating costs.
“We’re confident that we’ve found a trustworthy, skilled long-term business partner.”
“Webdoc makes life easier and more efficient, and we can have a say in how the records system develops.”
“User-friendliness is very important to us, and with Webdoc as a records system we can predict our costs.”
“A local presence is important, as is an understanding of us the customer. With TeleComputing we can adapt products and services to our needs.”
Contact us if you have any questions or want to know more about our services.